Digital Scout Frequently Asked Questions

Football Statware -- Account creation crash issue 

We are aware of an issue with version 1.0.0 and 1.0.1 of Football Statware that causes a crash of the application after you have created your account, your team, and your season.

This issue has been resolved in version 1.0.2 of the application, which is in the review process in the App Store. 

Basketball Statware -- Data entry crash issue 

We are aware of an issue with version 1.0.1 of Basketball Statware that causes random crashes of the application during data entry.

This issue has been resolved in version 1.0.2 of the application, which is now available in the App Store. 

Basketball Statware -- Date format/synchronization issue 

We are aware of an issue with version 1.0.0 of Basketball Statware that is causing account creations on the device to fail. This issue is due to a problem with converting date formats other than MM/DD/YY.

This issue has been resolved in version 1.0.1 of the application that is now available in the App Store.

If you used the previous version of the application and still cannot sync even after updating to version 1.0.1, you may need to log into the account on http://my.digitalscout.com using the login information you created on the device, set up your season and managed team, and then use the Change user / e-mail address button on the Settings screen of the application (tap the gear icon in the upper right corner of the home screen) to sync. Please keep in mind that this button will erase all of your Basketball Statware data on your device, so for normal synchronizations, use the Sync to web button on the home screen of the application.

There are currently issues when using Palm OS based handhelds with Windows Vista.  With regards to using a Palm device with Digital Scout products, an incompatibility in the Palm Quick Install Tool may prevent the Palm application from being automatically installed to your Palm device.

For more information on this problem and some possible workarounds, please see the Windows Vista information page on Palm's web site by clicking the following link:

Windows Vista info for Palm devices

If you are using a Pocket PC or Windows Mobile based handheld with Windows Vista, you will need to use Windows Mobile Device Center instead of ActiveSync.  The functionality of this software is similar to ActiveSync, but the functions are located in different areas as described in the Digital Scout documentation and getting started guides.  For example, in order to get to the Pocket PC's add/remove programs window, in ActiveSync you would go to the Tools menu and select Add/remove programs.  However, in Windows Mobile Device Center, you hover over the Programs and Services area, click on the More link, and then click Add/Remove Programs when it appears.

If you are using the desktop version of a Digital Scout product on Windows Vista, you may notice that logging in with different user profiles may cause your data file to disappear.  If this occurs, you will need to make sure that you always log into the same user profile before launching the program.  Please note that the reason for this behavior is a function in Windows Vista called User Account Control (UAC), and not a problem with a Digital Scout product.  If you disable UAC on your computer, make sure to do a backup of your data before doing so, as this will affect the operation of your entire computer, and as a result there are special risks and considerations to disabling this feature of Windows Vista.  Please make sure to read and understand the function of UAC, or consult with your company's or school's IT department, before disabling this function.

To access the UAC setting, go to the Control Panel, go into User Accounts, and look for an entry "Turn on or off User Account Control".  When you click on this link, it will take you to a screen with a check box.  If the check box has a check mark in it, click the check box to turn the check mark off and click OK.  Then, restart your computer and the setting will take effect.

Welcome to Digital Scout's new and improved online support. Here at Digital Scout we are always looking for ways that we can provide better service for our users.

Our extensive online support area will answer most questions and issues that will arise while using our products. However, if you do not see an answer to your question within the FAQ just click the Ask Question link and we will provide an answer to you as soon as possible.

KEY HIGHLIGHTS:

Better Navigation: We have improved the overall navigation to our technical support area. We have categorized everything from general categories to product specific question making sure that you can find what you are looking for. We have also included search functionality as well as a site map to help you find what you are looking for as fast as possible.

Advanced Search: Our Advanced Search will allow you to look for the most relevant responses to your issue by adding specific categories to your search.

Add Content: Do you have a resolution to an issue that is not answered in the FAQ or have an item that you feel will help others out? If so, we encourage you to post to this area.

Ask Question: Are you experiencing an issue that is not answered within the FAQ? Ask us the question and we will answer it. After the question has been answered it will be posted to this site to help others who are having the same issue.

Open Questions: This area provides a list of all the questions that have been asked by other users but are awaiting a response from the Digital Scout support team. If you happen to know a solution to the issue and want to contribute you can provide an answer and Digital Scout will post it to the FAQ area.

Contact: As always, Digital Scout encourages user feedback. Our customers are what make our products better. Letting us know your thoughts and needs will help us improve our products to help make your job easier.

Missing Teams Statware Football v6.0

If you have Statware Football v6.0, and the Palm application is not using new teams and/or players that you are creating on the handheld during data entry, you should download the updated Palm application from the link below to fix this problem.

• Delete the current application off of your Palm. Please note that this will erase any data on your Palm. To do this, from the home screen of your Palm, tap the clock at the top left of the screen, and from the App menu, tap Delete. Then, find the FB Stat v6 entry, tap to highlight it, and tap Delete.
• Right click on the link below, select Save As or Save Target As, navigate to the Statware Football folder in the dialog that appears (My Computer, C: drive, Program Files folder, Digital Scout folder, Statware Football v6.0 folder) and click Save. You should receive a message about replacing the file that is already there, select Yes or OK to confirm.
• Once the file is saved into the Statware Football v6.0 folder, launch the program on your desktop, go to the Tools menu, select Utilities, select Palm Utilities, and select Install Palm application. Click Yes, and then make sure that your Palm device's user name is selected as the target device for the installation.